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REFUND/RESCHEDULE/CANCELLATION POLICIES:

*Point rentals:

  • A cancelled point rental may be 95% refunded with 7+days notice.
  • A cancelled point rental with 24+hours notice may be rescheduled without penalty.
  • A cancelled point rental with less than 24 hours results in a lost point rental.
  • Exceptions may be made with a doctor’s note

*Private solo lessons:

  • A cancelled solo lesson may be refunded 95% with 7+days notice. For packages, this will apply if none of the lessons were used. If a package of lessons has already been started, class credit will be worked out.
  • A cancelled solo lesson with 48+hours notice may be rescheduled without penalty.
  • A cancelled solo lesson with less than 48 hours notice may not be refunded, credited, or rescheduled. A point rental will be offered to students who notify us (does not apply to no-shows).
  • Exceptions may be made with a doctor’s note

*Private duet/trio/quartet/quintet lessons:

  • A cancelled duet/trio/quartet/quintet lesson may be refunded 95% with 7+days notice. For packages, this will apply if none of the lessons were used. Credit may be given, but not guaranteed for extenuating circumstances.
  • Students who need to reschedule duet/trio/quartet/quintet lessons are responsible for notifying the rest of the students in their lesson and finding options for the new day/time (the rest of the students can decide if they would like to keep the time slot and pay for the lesson with the new number of students). If no option is found for rescheduling, the lesson will happen as planned and the student who needs to cancel may take a point rental or just forfeit the lesson.
  • Students may reschedule (as a group) with 48+ hours notice with no fee or loss of lesson
  • A student may offer the lesson to another appropriate level student with the approval of the teacher and other students in the lesson (contacting other students and compensation exchange will be the responsibility of the student)

*Workshops:

  • Students may be refunded 95% of the workshop fee if cancelling with 48+ hours notice of the 1st workshop day.
  • There are no make-ups, refunds, credit, or rescheduling for absences
  • A student may offer a single day workshop to another appropriate level student (contacting other students and compensation exchange will be the responsibility of the student). Teacher approval required.